Certification Training is required by all Income Assistance community workers prior to assisting the public. This online course covers what you need to perform your job, and includes all the required forms.
Delivery: Open Intake, 2024
- Teacher: Josephine Gillespie
Case Notes is an online self-paced
module that will guide Income Assistance Officers and others in how they conduct
interviews with their clients, and the process from interviewing, investigating, verifying, and issuing income assistance.
Delivery: Open Intake, Requires Enrolment key
- Teacher: Josephine Gillespie
Client Service is a short, fun, self-paced course. Family Services employees are introduced to a typical office in which we observe best practices for dealing with clients and fellow professionals.
Delivery: Open Intake, Requires Enrolment key
- Teacher: Josephine Gillespie
Financial Literacy is a fun, interactive, online, self-paced Financial Literacy course covering the basics
a family needs to consider in order to better make use of
limited resources. Participants will learn how to examine income, expenses, and
non-financial resources in order to manage income, reduce costs, and balance the
monthly budget.
Delivery: Open Intake, Requires Enrolment key
- Teacher: Josephine Gillespie
Interviewing, Investigating & Verification guides Income Assistance Officers in how they conduct interviews with their clients and the process from interviewing, verifying and investigating, and issuing income assistance.
Delivery: Open Intake, Requires Enrolment key
- Teacher: Josephine Gillespie
Collaboration: One Client One Plan is a self-paced course.
Delivery: Open Intake, Requires Enrolment key
Click HERE to begin