imageCertification Training is required by all Income Assistance community workers prior to assisting the public. This online course covers what you need to perform your job, and includes all the required forms.

Delivery: Open Intake

iamgeInterviewing, Investigating & Verification guides Income Assistance Workers in how they conduct interviews with their clients and the process from interviewing, verifying and investigating, and issuing income assistance.

Delivery: Open Intake, Requires Enrolment key

case notesCase Notes is an online self-paced module that will guide Income Assistance Workers and others in how they conduct interviews with their clients, and the process from interviewing, investigating, verifying, and issuing income assistance.

Delivery: Open Intake, Requires Enrolment key

client serviceClient Service is a short, fun, self-paced course. Family Services employees are introduced to a typical office in which we observe best practices for dealing with clients and fellow professionals.

Delivery: Open Intake, Requires Enrolment key

financial resourcesFinancial Literacy is a fun, interactive, online, self-paced Financial Literacy course covering the basics a family needs to consider in order to better make use of limited resources. Participants will learn how to examine income, expenses, and non-financial resources in order to manage income, reduce costs, and balance the monthly budget.

Delivery: Open Intake, Requires Enrolment key